Junior Product Analyst (FinTech & Platform)

Drive Requirements & Execution with Engineering (Accountability Focus)

• Own the definition of requirements for product improvements — including user stories,
acceptance criteria, and edge cases
• Work directly with engineering to clarify requirements, answer questions, and unblock
delivery
• Create clear product documentation to support development (PRDs, briefs, workflows,
user stories)
• Ensure the team stays aligned on scope, tradeoffs, and what “done” looks like
• Track execution progress, flag risks early, and drive tasks to completion

Customer & Market Discovery‍

• Join customer calls and interviews to understand workflows and pain points
• Research competitors and industry trends to identify opportunities and differentiation
• Synthesize insights into clear product recommendations and opportunity briefs
• Partner with Customer Success, Support, and Sales to translate feedback into action

Support Product Delivery & Quality‍

• Assist with testing (QA), validation, and rollout readiness
• Help identify risks early (compliance, workflow, usability, edge cases)
• Coordinate cross-functional input so features land smoothly and correctly
• Work with the team to ensure new features deliver real value and adoption

Data + Feedback → Continuous Improvement‍

• Track customer feedback, usage patterns, and support ticket trends
• Help define success metrics (adoption, drop-off points, customer outcomes)
• Identify friction points and propose improvements backed by evidence

Launch & Enablement‍

• Support feature rollouts with release notes, internal enablement, and customer messaging
• Help ensure internal teams understand what’s changing and how to support customers
• Gather post-launch feedback and recommend improvements

‍What You’re Likely to Work On

‍This role can touch multiple areas depending on priorities, including:

• FinTech experiences (payments, gamification, compliance workflows, financial operations)
• Workforce workflows (HR products, employee engagement and management)
• Reporting, dashboards, and insights
• AI-driven experiences and automation
• Customer onboarding and product adoption improvements

You’ll Do Well If You Are:

• Highly organized with strong follow-through (you track progress and close loops)
• Comfortable working with engineering teams and pushing for clarity
• Able to write clear product requirements and documentation
• Proactive and not afraid to ask questions or surface issues early
• Excited to work across time zones with globally distributed teams
• Customer-oriented and willing to do discovery directly with users, product training and
validation
• Analytical — you can turn messy inputs into structured insights

Experience That Helps (not all required):

• 0–2 years in product, operations, consulting, analytics, customer success, fintech, or SaaS
• Familiarity with Jira, Confluence, Figma, Google Sheets
• Strong communication and writing skills (clear docs, summaries, requirements)
• Bonus: SQL, analytics tools, payments/compliance exposure, or startup experience

• Be part of a fast-growing startup modernizing one of the world’s most essential industries.
• Endless opportunities for growth. If you want to take your career to the next level, this is the place to be.
• Work with a passionate, mission-driven team.
• A culture that values learning, ownership, and getting sh*t done (the right way).
• 100% remote flexibility with a supportive, collaborative team.
• So, if you are the ONE and wondering how to be part of our Rocketship, quit scrolling and apply!

Lumber is reshaping the construction industry with an AI-powered workforce management platform that simplifies payroll, HR, compliance, scheduling, time-tracking, and more. With innovation at the core of everything we do, we empower businesses with cutting-edge solutions that transform the way they manage their workforce.

• Authorized to work in the United States
• MBA students, recent grads, and early-career candidates encouraged to apply.