We’re hiring!
Product Trainer
The Opportunity
We are looking for a Product Trainer who can translate complex product features into simple, meaningful learning experiences for customers, partners, and internal teams. This role requires strong collaboration with product and technical teams, a deep curiosity to understand how the product works, and the ability to deliver high-quality training both online and in person.
What You’ll Do
Learning Content & Knowledge Gathering
• Collaborate with product managers and technical experts to understand new features,enhancements, and use cases.
• Stay updated with ongoing product development and builds a solid understanding ofworkflows and customer scenarios.
• Gather contextual insights on how, why, and when users interact with specific productfeatures.
• Explore product features hands-on to understand their value, functionality, and user impact.
Training Content & Enablement
• Convert complex product concepts into clear, easy-to-understand learning materials.
• Create or support the development of training documentation, walkthroughs, andknowledge transfer notes.
• Deliver knowledge-transfer sessions to internal teams to ensure consistent understandingacross Sales, CS, Support, and Product teams.
• Configure and manage trial/demo environments for training and testing purposes.
Training Delivery
• Deliver onboarding and training sessions for customers, partners, and employees—both in-person and virtually.
• Conduct testing on new features and course content and share actionable feedback with the product team.
• Support adoption by ensuring learners understands product capabilities and best practices.
Team Collaboration & Continuous Improvement
• Participate in planning meetings, weekly syncs, and periodic reviews with cross-functional teams.
• Contribute to process improvements for training, documentation, and product knowledgeflow.
What We’re Looking For
• Experience with SaaS products, CRM/ERP systems (Salesforce experience is a plus but notmandatory).
• Strong verbal and written communication skills with excellent grammar and clarity.
• Ability to manage multiple priorities, work independently, and thrive in a fast-pacedenvironment.
• Comfort with researching, simplifying, and explaining technical concepts.
• Strong problem-solving skills and basic project coordination capabilities.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word), and basic understanding of HTMLis a plus.
Why Lumber?
• Work in a dynamic startup environment and gain hands-on experience in payrolloperations.
• Learn directly from industry experts in FinTech and SaaS.
• Opportunity to grow into advanced roles in payroll architecture, compliance, orcustomer success.
Company Overview
Lumber is an all-in-one construction workforce management platform that seamlessly streamlines payroll, time tracking, safety, compliance, field productivity, rewards, and recognition for building contractors.
Department
Product/Engineering
Requirements
Bachelor’s degree and 1+ year of relevant experience in product training, customer enablement, or technical learning roles.
